How do I place my order?

Orders can be placed online, by email, or by phone. From the website, select an item, enter a quantity, and click Add to cart — then proceed to Check out. You'll receive an email confirmation with your order number right away. You can also email superhuman@gloso.com or call 847-220-4290 and an account manager will assist you.

Can I cancel or change my order?

Once an order is completed it is processed immediately. If you need to make changes, contact our customer service team as soon as possible at superhuman@gloso.com or 847-220-4290 and we will do our best to help.

How does a pre-order work?

Items marked with the Pre-Order icon are processed as follows:

1. Orders are collected during a designated order period.
2. Your credit card is charged at the time of ordering.
3. Once the order period closes, items are produced and shipped within the timeframe noted on the product page.
4. Any additional non-pre-order items are charged separately upon shipping — multiple charges may appear on your statement.
5. If you cancel at any point, your card will be fully refunded for all pre-order items billed.

What if I can't find the item I want?

Call us at 847-220-4290 or email superhuman@gloso.com. We're happy to discuss custom projects — including artwork and products not shown on the site — and can provide a custom quotation for your event or project.

What if I'm not satisfied with my purchase?

Drop ship items (shipped directly from a supplier) are only returnable if the item arrives damaged, and must be returned in original packaging. If fragile goods arrive broken, save all packaging material for the shipper to inspect. Contact us within 20 days of receiving your order at superhuman@gloso.com or 847-220-4290.

How do I update my billing or shipping address?

Click the My Account link and follow the instructions to update your address. If your order is already in process, contact customer service immediately so we can do our best to assist.

Why are there multiple charges on my card for one order?

In-stock items are charged when they ship from our warehouse. Drop ship items are charged separately when they ship from the manufacturer. If your order combined both types, multiple charges are expected and normal.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover. Your card is charged when the order is placed. Saving your card means you won't need to re-enter it for future orders.

Is freight or sales tax included in item prices?

No — freight and sales/use tax are calculated separately at checkout. Freight is based on your selected shipping method and destination. We are based in Illinois, so applicable sales/use tax will be applied at checkout.

How fast will I receive my order?

In-stock items typically ship within 2–3 business days for orders placed before 1:00 PM CST. At checkout you can choose Ground, 2-Day, or Next Day delivery. Some items may be available for rush shipping at an additional charge. Production times are listed on each product page.

What is a drop ship item?

A drop ship item ships directly from the manufacturer and has up to a 3-week production time. Freight is billed once on the first shipment; the product cost is billed separately when it ships. If you need a drop ship item sooner, call us — rush production may be possible with additional charges. Note: drop ship items are only returnable if damaged.

Can customers outside the U.S. order?

Yes. International customers should reach out to our account management team for pricing and availability at superhuman@gloso.com or 847-220-4290.

Why do some items have a minimum order quantity?

Minimums allow us to offer the best pricing. If you only need a single unit, many items on the site have no minimum. Contact us if you need help choosing the right option.

Can I order in different quantities than shown?

Each item lists its minimum quantity — sometimes one piece, sometimes more. The cart automatically prevents invalid quantities from being added. For orders exceeding available inventory, or to ask about bulk pricing beyond the highest tier, contact us before adding to your cart.

What happens if an item is out of stock?

Out-of-stock items cannot be added to your cart. You can request a restock notification and you'll receive an email with a direct link to order once the item is available again.

Do you mail catalogs?

We are an e-commerce and environmentally-friendly company. By not printing and mailing catalogs, we reduce waste and pass those savings directly on to our customers.

Does Superhuman Store have a privacy policy?

Yes — please visit our website to view the full privacy policy. We are sensitive to your concerns about privacy and security on the internet.

What are your pricing policies?

Prices are subject to change without notice. For the most current pricing, please refer to the product pages on our website.